All of our items are inspected for quality assurance prior to shipping. In the event of an undiscovered defect, we will happily exchange or refund (if a replacement is unavailable). If the error is ours, we will pay for shipping the replacement item.  In the case of a full refund, we will reimburse shipping charges. Returns must be requested within 30 days of the sale date. All returns must have a return authorization prior to mailing. Return authorization can be obtained by calling 1-406-586-7989 or by emailing kristin@bigskyshanghai.com. We reserve the right to refuse refunds/exchanges to customers who abuse our return policy.